Follow the information below to complete the process confidently and avoid common shipping delays.
Think of packing a suitcase. If you fold everything neatly, it takes up less space. If you pack the same items loosely, you may need a bigger suitcase.
Shipping works in a similar way.
We consider both the actual weight of your package and its volumetric weight. You are charged based on whichever is higher.
How is volumetric weight calculated?
Length × Width × Height (cm) ÷ 5,000
This is the standard divisor used for air freight.
Example:
A box measuring:
40cm × 30cm × 30cm ÷ 5,000 = 7.2kg volumetric weight
If the package weighs only 3kg on a scale, you will be charged based on 7.2kg, because the volumetric weight is higher.
Now consider the opposite.
A small box of books may weigh 8kg, but its volumetric weight may be only 3kg. In this case, you are charged based on the 8kg actual weight.
The simple rule
We calculate both weights and charge based on whichever is higher.
What does this mean for you?
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Bulky, lightweight items such as shoes, pillows, and large packaging are more likely to be charged based on volumetric weight.
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Heavy, compact items such as books, tools, and machine parts are more likely to be charged based on actual weight.
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Smaller packaging can reduce shipping costs, even when the actual weight stays the same.
Bottom line
Your shipping cost depends on both weight and space.
Pack efficiently, reduce unnecessary packaging, and keep your shipment as compact as possible.