Frequently Asked Questions

We know you have questions, some of which are yet to occur to you. On these pages, we provide those answers and more.

International Shipping Company

Getting Started

Become an Aquantuo member and understand some basics.

Shipping & Tracking

Shipping & Tracking

Learn about the various shipping options available, tracking and getting updates.

Payment Options

Payment Options and Policy

What local and international payment options are available to you?

Shipping & Custom Services

Services

Does Aquantuo offer more services than I know about?

Customs Duties

Customs Duties

Who clears your shipment and more on customs requirements.

Controldesk

Dashboard Navigation

Understand your account and where you can update various settings.

Shoppers & Prohibited Items

Shoppers & Prohibited Items

Critical! Not all items can be shipped internationally by air. Know before you buy..

Fraud, Refunds & Insurance

Fraud, Refunds & Insurance

Fraud and what happens when an item is stolen or damaged.

Membership Program

Membership Program

Sign up for our annual membership program and enjoy discounts and other benefits.