| Bulk Shipments | Standard shipping fees | 5% off if total weight exceeds 66lbs/30kg | 10% off if total weight exceeds 66lbs/30kg |
|---|---|---|---|
| Frequent Shipper | Standard shipping fees | 5% off the cost for every 5th shipment | 5% off the cost for every 5th shipment |
| Buy for Me/Concierge service | Standard processing fees - 5% | A service charge of 4.5% for Buy For Me/Concierge Services if the total cost of items exceeds $500 | A service charge of 4% for Buy For Me/Concierge Services if the total cost of items exceeds $500 |
| Pick up from local stores within Delaware, USA | Cost varies. $25 minimum | Free, if within the state of Delaware. | Free, if within the state of Delaware. |
| Received Item State Verification | Standard/minimal checks | On request, extensive checks to confirm state of received items at no additional charge prior to shipping | On request, extensive checks to confirm state of received items at no additional charge prior to shipping |
| Additional pictures | Limited to 1 picture. $1 for additional pictures. | Free unlimited number of pictures | Free unlimited number of pictures |
| Return to retailer/shipper | Pays all applicable charges | Shipping cost back from destination country to our warehouse in the USA, UK, Canada is covered if under $20 and 5% off if weight is more than 3lbs | Shipping cost back from destination country to USA, UK, Canada is covered if under $20 and 5% off if weight is more than 3lbs |
| Additional storage in US/Canada/UK/China | 15 days maximum hold period if items are not being consolidated. $10 per day after | 30 working day hold period if items are not being consolidated | 45 working day hold period if items are not being consolidated |
| Additional storage in destination country | May depend on destination country and size of package | 15 days from time of notice of package arrival before storage kicks in. Storage is $4 per day | 30 days from time of notice of package arrival before storage kicks in. Storage is $4 per day |
| Priority/Express Shipping | Pays full Express Shipping cost | Discounted Express Shipping Cost | Discounted Express Shipping Cost |
| Pick up within Ghana for exports to the US | Applicable pick up charges accessed | Free, if within 48km/30 miles from Aquantuo's regional office | Free, if within 48km/30 miles from Aquantuo's regional office |
| Extra packaging material/ unique packaging | Extra cost-varies-$1 minimum | Free | Free |
| Special Requests | Extra cost-varies-$5/KES 500 / GHS 25 minimum | Included for most requests | Included for most requests |
| Sign Up | Sign Up | Sign Up |
*Frequent Shipper and Bulk Shipments can't be combined on the same shipment