Policies

At Aquantuo, we are committed to maintaining the highest standards of integrity in all shipping activities. To protect our services and stakeholders, we have implemented clear procedures for identifying and addressing fraudulent packages.

What is a Fraudulent Package?

A package may be flagged as fraudulent due to inconsistencies, false information, payment disputes, or suspected illegal activities.

Key Criteria for Fraudulent Packages

To ensure transparency and maintain the integrity of our operations, we have outlined the primary factors we use to identify potentially fraudulent packages. These include:

Inconsistent Information: Packages flagged due to discrepancies in shipping details, such as mismatched names or account references that do not align with the sender's or recipient's profile.
Suspicious Contents: Items that appear unusual for the sender, such as brand-new electronics in bulk quantities, which may indicate potential fraud.
External Reports: Alerts received from credible sources, including law enforcement agencies, victims, couriers, or third parties, highlighting fraudulent activity.
Payment Issues: Transactions associated with disputed payments, flagged as high risk, or cases where payments were not received.
Any other issue, that at Aquantuo's discretion, is determined to threaten the integrity of the platform

These criteria allow us to proactively address fraud while protecting our members and ensuring a reliable shipping experience.

Actions Taken to Address Fraudulent Packages

To uphold our commitment to operational integrity, we take decisive actions when fraudulent packages are identified. These actions ensure swift resolution while safeguarding all stakeholders:

Notification and Documentation: Members are promptly notified and required to submit supporting documents within 48 hours to verify package legitimacy.
Package Hold or Return: Identified fraudulent packages are held, and members must create a return label at their expense. Failure to comply may result in the package being classified as 'abandoned' under our policy.
Account Deactivation: Accounts associated with fraudulent activities are permanently deactivated to prevent further misuse.
Collaboration with Authorities: We actively cooperate with law enforcement, couriers, or victims to support investigations and ensure appropriate resolutions.

These measures are designed to address fraud effectively while maintaining the trust and safety of our members and partners.

Key Guidelines For Managing Fraudulent Packages

Packages flagged as fraudulent will not be shipped or delivered.
Costs associated with returning fraudulent packages are borne by the member, victim, or requesting party.
Aquantuo reserves the right to hold or return packages under suspicion of fraud.

Protecting Our Community

This policy ensures a safe and trustworthy shipping experience for all. By adhering to these guidelines, we maintain transparency, compliance, and operational excellence.