Frequently Asked Questions

Costs of shipping globally have gone up. In the USA, airline space, warehousing, storage, and handling costs are now higher. In China, freight rates and inland transport have also risen, and sea freight has seen price increases worldwide. These adjustments make sure we can keep shipments moving smoothly through both routes.

The BFM (concierge) fee stays at 7.5%. This covers our team purchasing items on your behalf from U.S. retailers and handling the entire order process for you. It includes credit card charges, processing, and coordination while still keeping the fee very competitive. The percentage is always shown upfront on your BFM invoice for transparency.

Most of our shipping costs happen outside Ghana, in places like the U.S.A and China. Airlines have raised their rates, warehousing and handling fees are higher, and inland transport has also gone up globally. These are costs we must cover to keep your shipments safe and reliable. To reduce the impact, we have limited the increase to U.S.A. air and China sea only, so you still have other affordable options available.

The only way to enjoy the old rate is to ship before the effective date.
After 10^th September 2025, all orders will use the new pricing. If you have urgent shipments, we recommend sending them out early.

Payments can be made through mobile money, bank transfers, debit cards or your Aquantuo account using your Order ID for proper tracking and confirmation. You will always receive an invoice and payment instructions by email.

We know price matters, but Aquantuo gives you more than just shipping. You get a free U.S. tax-free address in Delaware, access to our tracking system, weekly flights, customs clearance handled on your behalf, and responsive customer support. Many providers advertise lower rates but exclude key services, which end up costing more. With us, what you see is what you pay.

Check your Aquantuo account and use the Price Estimator to see the exact cost of your planned shipment. You can also save by using our referral program to earn credits toward future shipments. And if you need help, our support team is always ready to guide you.

Our customer care team is here to help. Reach out to us anytime:
Call/WhatsApp: +233308249441 / +233501634196
Email: [email protected]