Frequently Asked Questions

No. This is part of our basic service and is covered in the fees you pay. We will clear your items for you. Unless you otherwise inform us not to clear your items because you will be using your own resource, Aquantuo will clear your items for you.

"Customs Duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

Customs Duty is not paid on all items arriving at the destination country.

Dutiable refers to articles on which Customs Duty may have to be paid. The Customs Duty Rate is a percentage. This percentage is determined by the total purchased value of the article(s) paid at a foreign country and not based on factors such as quality, size, or weight."

For further information about a specific country, please visit the respective Customs Service websites below:

Ghana -

Kenya -

United States -

Canada -

United Kingdom -

Clearing is done in bulk for all items in a shipment and paid collectively. Aquantuo will issue an in-house receipt for your item on request.

Shipping foodstuff require several Food and Drug Administration registration and licensing to be in place as well as a pre-arrival notice to be filed before the items depart the originating country. While Aquantuo can assist with these, understand that customs clearing can take a considerable amount of time if the needed registrations and preparations are not done well ahead of time.

Yes, we offer freight clearing services whether by air or sea.