Frequently Asked Questions

Yes. The total shipping charges shown on your account or in the shipping calculator will show the total amount due which will cover shipping, customs duty and Insurance. If the correct item value, weight and dimension are provided, you will pay exactly what you see or that estimate shouldn’t be too far off from what you ultimately pay. If the value of your item is understated, additional fees will be required in customs duty.

Also known as dimensional weight, volumetric weight is a pricing method used to ensure that airlines and shipping companies don’t lose money on large but lightweight shipments. Although they might not be heavy, they take up space, which prevent other items from filling up that space. Volumetric weight is computed with a formula that is based on the actual dimensions of the box. Physical weight is the weight of the package as shown on the scale. Volumetric weight is calculated based on the item’s length, width, and height. As a result, a large box of pillows might be considered heavier than a small little box of books.

If you are buying yourself, before or after you complete your purchase from the retailer’s website, come to our platform and list your item. Once the item arrives at your unique address, we will send you an email notification confirming the item has been received. Please allow at least 1 business day to be notified from when you believe the delivery will be made or has been made.

No, there is no minimum weight requirement. We can handle a wide range of items, from something as small as a pen to something as large as a car. Whether you need them shipped individually or consolidated, we can accommodate your request, as long as the items aren't on our list of prohibited items.

We take pride in offering swift and flexible delivery options tailored to your needs. If you're in need of rapid delivery, our air shipping is an excellent choice, typically guaranteeing arrival within just a few days to a couple of weeks. This method is perfect for time-sensitive orders and showcases our commitment to prompt service. For those who have more time or are shipping much heavier items, our sea shipping option is reliable and efficient, typically taking between 1 to 3 months. For delivery time frames specific to your exact shipping destination, please refer to the appropriate country page on our website.

Your item or package ID is your tracking number. Click on the “track” icon next to your listing to track the package or put your package or item ID in the tracker. You will also receive email notifications as your package transitions from one state to the other.

Yes. We can consolidate your shipment as they come in until all your items are received. If you prefer air shipping, we'll gather packages over the course of two consecutive shipments, typically spanning 15 days. For sea shipping, we'll consolidate your items from one container loading date to the next. To utilize this service, please create a request detailing all the items you anticipate arriving within the designated period. Doing this could help you save on the cost of shipping.

Yes, we deliver your package to your door. In most regions, the local delivery charge is included in the amount paid on the platform. However, in some areas, there may be a small extra fee assessed to cover the cost of getting the package to you or transferring it from our regional office to another region. If you prefer, some members choose to pick up their packages from our locations, and this option is also available.

Storage charges for packages will begin to accrue between 1 to 7 days after the designated consolidation period, with the exact time frame depending on the destination country. The specific charges will also vary based on the destination, and the size and quantity of the packages may lead to additional costs.

Items not claimed after 30 days are donated to charity.

Currently we ship at least once a week by Air Freight and once a month by Sea Freight. Packages need to be at our warehouse by Wednesday to make it for the standard shipping for the week. We also offer express shipping services. For details on our express shipping services, please contact us.

Yes, our express shipping services takes about 3-5 working days. Currently not shown in our Shipping Calculator, for details on our express shipping services, please contact us.

Yes, you can either use WYOMING or CAMDEN WYOMING. Camden and Wyoming are twin cities and can be put together. Our US warehouse is actually located in Wyoming.