Insurance is offered at 3% of the value of the item. While it is optional, it is strongly recommended. If insurance is purchased, it covers the cost of the item or full replacement in the event of a loss or damage. Uninsured items are subject to no refund or a refund of a lesser amount to be determined by Aquantuo on review.
We examine packages on arrival and will inform you if the item is received in a distressed state. Please check the images posted under your account when you receive an email informing you of package receipt. If you would want the items returned and not sent to the destination country, we can work with you to have the items returned to the sender. They typically will issue a refund, replace the item or file a claim with the courier that got the company to our warehouse.
You can only apply for an insurance claim if you selected and paid for insurance coverage on your package at the time of payment. To initiate a claim, please complete this form.
An insurance claim should be initiated within five business days from when the package is received/delivered. This is the deadline.
We will need a proof of purchase. This should show the purchase price, date of purchase, the delivery address (which should match your Aquantuo address),and the tracking number. We need you to keep all packaging until your claim is resolved as we will most likely be asking for pictures, etc to confirm the state of the item.
We perform random checks on incoming packages and methods of payment and based on existing internal policies, determine if they fall under any of our illegal categories which includes fraud, scam or nefarious activities.
Packages suspected or determined to have been acquired fraudulently or shipments that are paid for with stolen cards are reported to the authorities, returned at cost to the platform user or donated to charity. Such users are permanently blocked from using our platform directly or indirectly.
If you are looking to use Aquantuo as a platform to peddle your “419”, sakawa, ulaghia or any form of fraudulent activity, STOP!
No. Our checks will identify these cards, even if they are hidden among clothes, shoes, etc
If as a retailer you suspect a fraudulent transaction, please contact us as soon as you suspect fraud. We look forward to working with you to resolve the situation and prevent another occurrence.
If you suspect a fraudulent activity on your identity, please contact us as soon as you suspect fraud. We look forward to working with you to resolve the situation and prevent another occurrence.
We are constantly staying abreast of the trends and putting measures in place to ensure that our platform remains secure and safe. The following are measures that we recommend you put in place to help secure your account:
Never give out your password to anyone. Never give it to friends, even if they’re really good friends. A friend can – maybe even accidentally – pass your password along to others or even become an ex-friend and abuse it.
Don’t just use one password. It’s possible that someone working at a site where you use that password could pass it on or use it to break into your accounts at other sites.
Newest advice: Use a pass phrase. Security experts are now recommending a “pass phrase” rather than simply a password. Such a phrase should be relatively long – perhaps 20 characters or so and consist of seemingly random words strung together along with numbers, symbols and upper and lower case letters. Think of something that you can remember but others couldn’t guess such as YellowChocolate#56CadillacFi$h. that’s relatively long – perhaps 20 characters or so — using seemingly random words strung together along with numbers, symbols and upper and lower case letters. Think of something that you can remember but others couldn’t guess such as YellowChocolate#56CadillacFi$h. Avoid using famous quotations that might be easy to guess.
Make the password at least 12 characters long. The longer the better. Longer passwords are harder for thieves to crack.
Include numbers, capital letters and symbols. Consider using a $ instead of an S or a 1 instead of an L, or including an & or % – but note that $1ngle is NOT a good password. Password thieves are onto this. But Mf$J1ravng (short for “My friend Sam Jones is really a very nice guy) is an excellent password.
Don’t post it in plain sight. This might seem obvious but studies have found that a lot of people post their password on their monitor with a sticky note. Bad idea. If you must write it down, hide the note somewhere where no one can find it.
Consider using a password manager. Programs or web services like RoboForm (Windows only) or Lastpass (Windows and Mac) let you create a different very strong password for each of your sites. But you only have to remember the one password to access the program or secure site that stores your passwords for you.
Consider using multi-factor authentication. Many services offer an option to verify your identity if someone logs on to your account from an unrecognized device. The typical method is to send a text or other type of message to a mobile device registered to you with a code you need to type in to verity it’s really you. In most cases, you will not be required to use this code when logging on from a known device such as your own computer, tablet or phone.
Don’t fall for “phishing” attacks. Be very careful before clicking on a link (even if it appears to be from a legitimate site) asking you to log in, change your password or provide any other personal information. It might be legit or it might be a “phishing” scam where the information you enter goes to a hacker. When in doubt, log on manually by typing what you know to be the site’s URL into your browser window.
Make sure your devices are secure. The best password in the world might not do you any good if someone is looking over your shoulder while you type or if you forget to log out on a cybercafe computer. Malicious software, including “keyboard loggers” that record all of your keystrokes, has been used to steal passwords and other information. To increase security, make sure you’re using up-to-date anti-malware software and that your operating system is up-to-date.