Frequently Asked Questions

Getting Started
Shipping & Tracking
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Membership Program
Price change in Kenya
Price change in Uganda
Price change in Tanzania
Price change in Nigeria

Any shipment booked on or after 22nd August 2025, will use the updated rate. If your package was shipped out before that date, it will ship at the old rate. Your Aquantuo dashboard and estimator will clearly indicate the rate being applied. You will see these rates applied automatically when you complete your order.

The new rate is $8/lbs. Get all the full details here
Several factors have raised our costs. Global shipping costs rise, and general inflation have gone up. Also, government import taxes have increased. We usually absorb these and add only a small adjustment to cover rising costs. Overall, this update helps us maintain reliable shipping for you.
The BFM (concierge) fee stays at 7.5%. This service involves our team purchasing items on your behalf from USA retailers. The increase reflects higher procurement costs (credit-card fees, and time) and still keeps our concierge fee very competitive. The BFM fee covers all extra work of ordering and coordinating your purchase. We remain committed to high transparency with the fee percentage shown upfront on your BFM invoice.
Yes! Our rates remain all inclusive: they cover freight, handling, and customs clearance - the same policy as before. You won’t be hit with surprise import taxes or paperwork fees. You only pay the rate we show, (plus the optional BFM fee) and we handle the rest.
The only way to keep the old rate is to ship before the effective date. After that, all orders will use the new pricing. We encourage you to ship any urgent packages ahead of time if that’s helpful.
You can pay the invoice via your Aquantuo account against the order ID. We always send you payment details by email.
We understand price matters. Aquantuo provides an all-inclusive service: we handle USA shipping, Image sharing, free sales tax address, and order tracking as well. Many other carriers cost a lot more, or they may not include clearing your goods. Compared to other freight forwarders, we offer weekly flights, order tracking, and a dedicated customer support team. Our new pricing ensures we can continue providing this level of service.
First, check your account and try the Price Estimator for your planned shipment. This will show you the exact cost under the new rates. Also, consider any cost-saving tips: sign up for our referral program to earn shipping credits. As always, our support team is here to help with any questions or to help you book your shipment.

Our customer care team is here to help. Feel free to reach on 07080637680 or email [email protected].
We are based at 81 Aina street Ojodu berger, Off Grammar School road, Ojodu Local government, Ojodu Berger, Lagos